I want you to love what you have bought, so if for any reason something isn’t quite right, I'm here to help.  You can contact me through my contact form
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Standard Online Shop Returns
If you’ve purchased an item from my online shop and you’ve changed your mind, you can return it within 14 days of receiving your order.
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To be eligible for a return, your item must be:

• Unused and in its original condition.

• Returned in its original packaging where possible.

• Accompanied by your order details or proof of purchase.

Please contact me before returning your item so I can provide the correct return instructions.
Once I have received and inspected your return, I will process your refund to your original payment method. Refunds are usually processed within 5 to 10 working days.
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Return Postage
Unless an item is faulty, damaged or incorrect, the cost of returning an item is the responsibility of the customer.
I recommend using a tracked and insured delivery service, as I cannot be responsible for items lost or damaged during their return.
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Faulty or Damaged Items
If your order arrives damaged, faulty or you have received the wrong item, please contact me as soon as possible, ideally within 48 hours of delivery.
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Please include:

• Your order number.

• A description of the issue.

• Photographs showing the damage or fault where applicable.

I will work with you to resolve the issue quickly, whether that means providing a replacement, repair or refund where appropriate.
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Bespoke Commission Pieces
Due to the personalised nature of bespoke commissions, I am unable to accept returns or offer refunds on commissioned artwork or custom-made pieces, unless they arrive damaged or there is a manufacturing fault.
Before work begins, we’ll discuss your requirements to ensure you’re happy with the design, colours and any personalisation. Once a commission has been approved and created specifically for you, it cannot be returned simply because you’ve changed your mind.
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This does not affect your statutory rights if an item is faulty or not as described.
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How to Arrange a Return
To request a return, please get in touch with me, quoting your order number and the reason for your return. I’ll provide full instructions for returning your item.
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If you have any questions about the returns policy, I am always happy to help.