Last updated 10 August 2026

This privacy policy explains how Ally Fraser Makes collects and uses personal information when you visit allyfrasermakes.co.uk, make a purchase, enquire about a commission or otherwise contact the business.

1. Who is responsible for your information

Ally Fraser Makes is responsible for the personal information described in this policy (the “data controller”).

Contact details:

• Email: allyfrasermakes@gmail.com
• Telephone: 0787 259 8303
• Address: Shed 2, Little Trolvis Quarry, Penryn, TR10 9DR, United Kingdom

2. Information collected

Depending on how you use the website, the following information may be collected:

• your name, email address, telephone number and postal or delivery address;
• order details, items purchased, payment status and transaction records;
• information you provide when asking about a commission, including dimensions, materials, inspiration, photographs or other project details;
• messages and other correspondence;
• information needed to arrange delivery, collection, returns, repairs or refunds; and
• technical information about your visit, such as your IP address, device and browser information, pages viewed and cookie choices.

Payment card details are processed securely by the payment provider used at checkout. Ally Fraser Makes does not receive or store your full card number.

Please do not include sensitive personal information in an enquiry unless it is genuinely necessary for your request.

3. How and why the information is used

Personal information is used to:

• respond to enquiries and discuss possible commissions;
• prepare quotations and agree designs or specifications;
• process and fulfil orders;
• take payment and provide order confirmations and receipts;
• arrange delivery, collection, installation, returns, repairs and refunds;
• keep appropriate business, tax and accounting records;
• prevent fraud, protect the website and resolve disputes;
• comply with legal and regulatory obligations; and
• understand and improve how the website performs, where optional analytics cookies have been accepted.

The lawful bases relied upon are:

• Contract: where information is needed to take steps at your request, fulfil an order or carry out an agreed commission.
• Legal obligation: where records or information must be kept or used to comply with tax, accounting, consumer protection or other legal requirements.
• Legitimate interests: to answer genuine enquiries, maintain business records, improve services, keep the website secure and protect legal rights. These interests are balanced against your privacy rights.
• Consent: for optional cookies and any optional marketing communications. You may withdraw consent at any time.

4. Who information is shared with

Information is shared only where reasonably necessary with trusted service providers, including:

• Wix, which hosts the website and provides the online shop, contact forms and customer-management tools;
• payment processors used to complete transactions;
• couriers, specialist delivery providers or installers where needed to fulfil an order;
• professional advisers such as accountants, insurers or legal advisers;
• website, IT, security and analytics providers; and
• public authorities, regulators or law-enforcement bodies where disclosure is required by law.

Personal information is not sold.

5. International transfers

Some website and payment service providers may process information outside the United Kingdom. Where this happens, the provider must use an appropriate legal safeguard, such as a UK adequacy regulation or approved contractual protections.

6. How long information is kept

Information is kept only for as long as reasonably necessary:

• general enquiries that do not become an order or commission are normally kept for up to two years after the last contact;
• order, payment and commission records are normally kept for up to six years after completion, or longer if required to resolve a dispute or meet a legal obligation;
• consent records are kept for as long as needed to show that a choice was respected; and
• cookie and analytics information is kept according to the duration of the relevant cookie or service setting.

Information may be deleted or anonymised sooner when it is no longer needed.

7. Cookies

The website uses essential cookies for functions such as security, remembering the shopping basket and completing checkout. These are necessary for the website to work.

Optional analytics, functionality or marketing cookies are used only where your consent is required and you have made the relevant choice through the cookie banner. You can reject optional cookies or change your preferences at any time through the site’s cookie settings. You can also manage cookies through your browser, although blocking essential cookies may stop parts of the shop from working.

Links to Instagram, Facebook and other external websites are governed by those services’ own privacy and cookie policies once you leave this website.

8. Your data-protection rights

Depending on the circumstances, you may have the right to:

• ask for a copy of your personal information;
• ask for inaccurate or incomplete information to be corrected;
• ask for information to be deleted;
• ask for the use of your information to be restricted;
• object to processing based on legitimate interests or to direct marketing;
• receive certain information in a portable format; and
• withdraw consent at any time where consent is the lawful basis.

These rights are not absolute and an exemption may apply. To make a request, email allyfrasermakes@gmail.com. A response will normally be provided within one month.

9. Complaints

Please contact Ally Fraser Makes first if you have a concern about how your information has been used.

You may also complain to the Information Commissioner’s Office:

• Website: https://ico.org.uk/make-a-complaint/
• Telephone: 0303 123 1113
• Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

10. Changes to this policy

This policy may be updated when the website, services or legal requirements change. The latest version will always be published on this website with its revision date.